Effective Date: April 15,2025
At www.billeronline.in, we value customer satisfaction and stand behind the quality of our billing software. This Refund Policy outlines the terms under which refunds may be issued.
1. Digital Product Nature
Our billing software is a digital product delivered electronically via download and/or license activation. Once the software is delivered or activated, it is considered used and non-returnable, which limits refund eligibility.
2. Refund Eligibility
Refunds may be issued under the following conditions:
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Duplicate Purchase: If you accidentally purchased the same product more than once.
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Non-Delivery of Product: If you did not receive the download link or activation key within 24 hours of purchase and our support team cannot resolve the issue.
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Technical Issues: If the software has a critical technical problem that we are unable to resolve within 7 business days of your report.
To request a refund, you must:
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Submit a refund request within 7 days of purchase
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Provide proof of purchase (order number, payment receipt)
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Allow our support team the opportunity to assist with any issues
3. Non-Refundable Situations
We do not offer refunds in the following cases:
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You no longer need the software
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You made the purchase by mistake but downloaded or activated the software
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Incompatibility with your system (please check system requirements before purchasing)
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You changed your mind after purchase
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Software was purchased on sale, discount, or as part of a bundle
4. How to Request a Refund
To request a refund, please contact us at:
📧 Email: [email protected]
Subject Line: Refund Request – Your Order Number
Include:
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Full name
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Order number
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Date of purchase
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Reason for the refund
Refunds will be credited within 3 to 5 days
5. Chargebacks
Please contact us before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in suspension of your license and account.
6. Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date.